A common hurdle for many IDPs is the delay in receiving living allowances and other social benefits. For many, navigating this alone and ensuring they’re rightfully compensated quickly is a challenge. Iryna’s case reflects this very struggle, and she turned to our Foundation for legal support.
Iryna, an IDP hailing from Donetska Oblast, found a new home in Dnipro. After becoming a mother last fall, she applied for the social assistance package offered to new mothers. Yet, months rolled by with no financial support arriving. As time went on, her IDP living allowance was also suspended.
Seeking clarity, Iryna reached out to both the local social protection department and the IDP hotline. She consistently received assurances that the issue would be addressed, but five months post the initial delay of maternity benefits, she still received nothing. At this point, she sought our Foundation’s legal support.
Iryna requested a consultation using our online form (https://bit.ly/3jHq2eg). Alina Strelets, our dedicated social specialist for Dnipropetrovska Oblast, took on Iryna’s case. She swiftly liaised with the Chechelivskyi Raion’s Social Protection Department in Dnipro, unearthing a technical glitch within the EISS program (Unified Social Information System). Already next month, Iryna received six months’ worth of dues.
Alina reflected on this, “This was not a straightforward case due to the prolonged non-payment. On discussing with the department’s head, we realized a technical issue with the EISS (Unified Social Information System), which allocates living assistance, had caused the hiccup. After communicating with the software’s developers and rectifying the glitch, Iryna received her dues by May.”
Expressing her gratitude, Iryna remarked, “I extend my warm thanks to the Charity Foundation Stabilization Support Services. Six long months without any IDP and maternity benefits, and despite my numerous pleas, there was silence. It was only after reaching out to this Foundation that I saw results. A heartfelt thanks to Alina for her dedication.”
Every day we receive requests for legal aid from affected people. The situations are different for each person, but we always try to help and solve the problem.
“Don’t hesitate or delay — reach out to us now. Should you find yourself without payment for a month, it’s already time to seek our legal advice. Given our strong ties with social protection representatives, we can quickly figure out a given issue. Many in Dnipro trust and endorse our services. Upon receiving an application, we liaise with the Department of Social Protection or the relevant authority, brief them about the concern, and they subsequently address it. We’re also available to assist in drafting applications. Our commitment is to extend legal support to all,” shares Alina.
Should you require legal consultations due to internal displacement, particularly concerning IDP registration, reinstatement, or obtaining social benefits and services, kindly complete this short form: https://bit.ly/3jHq2eg.
Our specialists will reach out and provide you with expert legal assistance.
We provide free legal consultations for affected people under the Supporting the Capacity of the Social Protection System to Register Internally Displaced Persons project, which is being implemented with funding from the UN Refugee Agency in Ukraine.